Privacy Policy

Privacy Policy
At EcoHeaven, we believe in thoughtful choices — not just in the products we create, but also in how we respect and protect your personal information. This website and store, including all content, features, tools, and services (the “Services”), are designed to offer you a meaningful and conscious shopping experience. Our store is powered by Shopify, which helps us deliver these Services smoothly and securely.

This Privacy Policy explains how we collect, use, and share your personal information when you interact with us — whether you’re browsing, purchasing, or simply getting in touch. If there is any inconsistency between this policy and our Terms of Service, this Privacy Policy will apply to how your personal information is handled.

By using our Services, you acknowledge that you have read and understood this policy.

What We Mean by Personal Information

Personal information is any data that can identify you or be linked to you. This does not include anonymous or de-identified data.

What We Collect

To provide you with a smooth and personalized experience, we may collect:

  • Contact details such as your name, address, phone number, and email
  • Payment information including transaction and billing details
  • Account information like login details and preferences
  • Shopping activity such as items you view, save, or purchase
  • Messages you send us when you reach out
  • Device and browsing data like your IP address and how you use our site
How We Collect It

We collect information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and similar technologies when you browse
  • Through trusted partners who help us run our store and services
How We Use Your Information

We use your information thoughtfully to:

  • Deliver your orders and services — from processing payments to shipping your products
  • Personalize your experience — helping you discover products that align with your values
  • Communicate with you — for updates, support, and important information
  • Improve our store — so we can continue offering better, more sustainable choices
  • Keep things safe — preventing fraud and protecting your data
  • Share meaningful offers — only where relevant, and always with the option to opt out
Who We Share It With

We only share your information when necessary, including with:

  • Shopify and trusted service providers (like payment processors and delivery partners)
  • Marketing partners to show you relevant content and offers
  • Legal authorities, if required by law
  • Others, only with your consent or request

We work with partners who respect privacy and handle your data responsibly.

Our Relationship with Shopify

Our store is hosted by Shopify, which helps us operate efficiently and securely. This means your information may be processed by Shopify and its partners, sometimes across different countries, to support and improve your experience.

For more details, you can review Shopify’s Privacy Policy.
Third-Party Links

Sometimes we may link to other websites or platforms. While we aim to share trustworthy resources, we are not responsible for their privacy practices, so we encourage you to review their policies.

Keeping Your Information Safe

We take reasonable steps to protect your information, but no system is completely secure. We recommend avoiding sharing sensitive details through unsecured channels.

We only keep your information for as long as necessary to provide our Services and meet legal requirements.

International Data Transfers

Your information may be processed outside your country. Where required, we use appropriate safeguards to protect your data.

Updates to This Policy

We may update this Privacy Policy as we grow and evolve. Any changes will be shared here with an updated date.

Contact Us

If you have any questions or concerns or simply want to know more about how we handle your data, feel free to reach out at support@ecoheaven.co.nz